Experienced Customer Service Representative – Remote Healthcare Claims Specialist
Join blithequark, a forward-thinking global organization, in providing exceptional customer experiences while working from the comfort of your own home. As a Customer Service Representative-Remote (Healthcare Claims) at blithequark, you will be part of a diverse team that spans over 70 countries, where collaboration and mutual support are key to success.
About blithequark
blithequark is a global leader in customer experience and technology services, recognized as one of the 'World's Best Workplaces' and 'Best Companies for Career Growth'. Our people-first culture and inclusive environment make us an attractive option for those seeking a career change or looking to grow their careers in a supportive environment. We prioritize exceptional customer experiences and tech-powered innovation, and due to our continued growth, we are seeking passionate individuals who are committed to delivering outstanding service.
About the Role
As a Customer Service Representative-Remote (Healthcare Claims) at blithequark, you will have the unique opportunity to work from home while providing essential customer service support related to healthcare claims. In this role, you will interface with customers through inbound and outbound calls, as well as online communications, to resolve routine problems and inquiries regarding our client's products and services. You will be responsible for processing medical claims in a back-office setting, assisting customers with basic technical issues, and maintaining accurate records in databases. You will also have the opportunity to promote additional products and services, ensuring that every customer interaction is handled with care and professionalism.
Responsibilities
* Provide customer support processing medical claims in a back-office setting
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
Requirements
* 1+ year of previous claims experience (healthcare claims preferred for some positions)
- Call center experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
Nice-to-haves
* Previous experience working in a remote or work-from-home environment
- Familiarity with healthcare claims processing and regulations
- Experience with customer relationship management (CRM) software
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
Benefits
* Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
What We Offer
At blithequark, we offer a comprehensive benefits package that includes:
- Competitive salary and performance-based incentives
- Comprehensive health insurance and wellness programs
- Paid time off and holidays
- Opportunities for career growth and advancement
- A supportive and inclusive work environment
- Access to cutting-edge technology and training
Why Join blithequark?
* Be part of a global organization that prioritizes people-first culture and inclusivity
- Work from the comfort of your own home with a flexible schedule
- Develop your skills and knowledge in a fast-paced and dynamic environment
- Collaborate with a diverse team of professionals from around the world
- Enjoy a comprehensive benefits package and opportunities for career growth
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals. Apply Now! Apply for this job