Experienced Part-Time Customer Service Associate - Tool Rental - Flexible Lacey, WA (S Lacey)

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Part-Time Customer Service Associate to join our team in Lacey, WA (S Lacey). As a key member of our Tool Rental department, you will play a vital role in providing top-notch customer service, ensuring our customers feel comfortable and supported throughout their shopping experience.

Your Impact at blithequark

At blithequark, we believe that our customers are the heart of our business. As a Customer Service Associate, you will be the face of our company, responsible for delivering exceptional customer experiences that exceed our customers' expectations. You will be the go-to person for customers seeking assistance with product selection, answering questions, and resolving issues. Your genuine care and empathy will make all the difference in creating a positive and memorable experience for our customers.

How We Support You

At blithequark, we are committed to supporting our associates in achieving their goals and aspirations. As a valued member of our team, you will have access to a range of benefits and resources that will help you grow both personally and professionally. These include:

• Competitive pay and flexible schedules to suit your needs
• Multiple top-tier health insurance options to prioritize your well-being
• Educational opportunities through our tuition assistance program
• A company-matching 401(k) and optional Employee Stock Purchase Program to help you plan for your financial future
• A 10% Associate Discount to save on your purchases
• The opportunity to learn new trade skills through our Track to the Trades program

Your Day at blithequark

As a Customer Service Associate, your day will be filled with a variety of tasks and responsibilities designed to ensure our customers receive the best possible experience. Some of your key responsibilities will include:

• Welcoming customers to blithequark and delivering friendly and professional customer service
• Assisting customers with locating and handling merchandise
• Down stocking merchandise by looking for empty areas on shelves and replenishing supplies
• Processing orders and deliveries accurately to ensure customers receive merchandise as expected and on time
• Cross-functionally training in other areas of the store to help deliver the best customer service
• Preparing merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guiding customers through shopping or checkout
• Completing other duties as assigned

Key Responsibilities

* Welcome customers to blithequark, answer questions, and deliver friendly and professional customer service

• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Minimum Qualifications

* 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information

• 6 months of experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Preferred Qualifications

* 6 months of retail and/or customer service experience

• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Lowes Commitment to Growth and Teamwork

At blithequark, we are committed to growth and teamwork, both within our company and in the community. We strongly encourage bilingual, military, and veteran talent to apply and join our team. Our commitment to diversity and inclusion is reflected in our company values and is a key factor in our success.

Travel Requirements

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

About blithequark

blithequark Companies, Inc. is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, blithequark operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., blithequark supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit blithequark.com

Pay Range

$17.00 - $23.80 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.blithequark.com/us/en/benefits.

Associate Benefits

* Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision, and dental insurance to paid vacation, tuition assistance, and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.

• Health, Dental, and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services, and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• blithequark Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in blithequark Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Equal Opportunity Employer

blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Apply Job! Apply for this job