Experienced Remote FBA Inventory Program Manager – FBA Fulfillment Operations and Inventory Management Specialist

Introduction to Amazon and Our Mission

At Amazon Brazil, we pride ourselves on being a company that values Diversity, Equity, and Inclusion (DEI) in all our job positions. Our mission is to create an internal environment that reflects the plurality of the businesses we operate in and the customers we serve. With a dedicated Diversity, Equity, and Inclusion squad, we strive to ensure that our leadership and workforce embody the principles of inclusion and equity. As a leader in e-commerce, Amazon aims to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. With over 2 million Sellers in 10 countries listing their products for sale on Amazon, our Sellers are a critical part of our ecosystem, enabling us to deliver on our vision of offering the Earth's largest selection and lowest prices.

About the Role: FBA Inventory Program Manager

We are seeking an experienced FBA Inventory Program Manager to join our team in Brazil. As an FBA Inventory Program Manager, you will play a critical role in managing the health of our products once they are sent to our Fulfillment Centers. You will work closely with various stakeholders, including Program, Sales, Operations, Transportation, Legal, and other teams, to drive strategic initiatives that improve current inventory management. Your primary focus will be on identifying gaps, pain points, and opportunities in existing metrics and proposing process improvements. You will also be responsible for creating queries and reports to track key metrics and initiatives' impact, as well as developing creative solutions to address pain points and improve the Seller Experience.

Key Responsibilities:

• Identify gaps, pain points, and opportunities in existing metrics and propose process improvements
• Dive deep into issues to differentiate isolated issues from structural ones
• Create queries and reports to track key metrics and initiatives' impact
• Develop creative solutions to address pain points and improve the Seller Experience
• Calculate the impact/potential of ideas/pain points, making it tangible
• Influence and support the Product team (both Latam and global teams) on Roadmap prioritization
• Suggest/create programmatic solutions and initiatives while creating business cases for the Product team
• Create goals and related metrics, track progress, and manage through obstacles to achieve objectives
• Anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs versus technical constraints

About the Team: FBA Fulfillment Operations

The FBA team is a key part of Amazon BR, managing the operations for sellers who send their inventory to our Fulfillment Center (FC). Our team is responsible for collecting products, delivering them to customers, and receiving customer returns. Within FBA, we have several teams that manage Seller Experience (SX) and operations in this business model. The Fulfillment Operations team, which you will be a part of, manages the entire inventory once it's received in the FC, including inventory management, removals, customer returns, reimbursements, and operational processes. We are a data-driven team that owns metrics tracking and evolution, maps gaps, and implements improvements to impact our sellers and customers.

Basic Qualifications:

• 3+ years of program or project management experience
• 3+ years of working cross-functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:

• 3+ years of driving end-to-end delivery and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Skills and Competencies Required for Success:

To be successful in this role, you will need to possess excellent program management skills, with the ability to work cross-functionally with various stakeholders. You should be data-driven, with a strong understanding of metrics and analytics. Additionally, you should be an effective communicator, with the ability to influence and support teams to drive strategic initiatives. Your creative problem-solving skills and ability to think outside the box will be essential in addressing pain points and improving the Seller Experience.

Career Growth Opportunities and Learning Benefits:

At Amazon, we are committed to the growth and development of our employees. As an FBA Inventory Program Manager, you will have the opportunity to work on challenging projects, develop new skills, and take on additional responsibilities as you grow in your career. You will also have access to training and development programs, mentorship, and coaching to help you achieve your career goals.

Work Environment and Company Culture:

Our company culture is built on the principles of ownership, inventiveness, and customer obsession. We are a dynamic and innovative company that values diversity, equity, and inclusion. As a remote worker, you will be part of a distributed team that is passionate about delivering exceptional results and making a significant impact on our customers and sellers.

Compensation, Perks, and Benefits:

We offer a competitive salary and a comprehensive benefits package, including health insurance, retirement savings, and paid time off. You will also have access to a range of perks, including employee discounts, flexible working hours, and opportunities for professional development and growth.

Conclusion:

If you are a motivated and experienced program manager looking for a new challenge in a fast-paced and innovative company, we encourage you to apply for this exciting opportunity. As an FBA Inventory Program Manager, you will play a critical role in driving strategic initiatives that improve current inventory management and enhance the Seller Experience. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now and take the first step towards a rewarding new role.

Submit Your Application:

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.