Experienced Bilingual Customer Support Representative – Phone Support for Top-Tier Clients

Are you a customer support professional with a passion for delivering exceptional service in a dynamic and fast-paced environment? Do you have a strong background in customer support and a flair for languages? If so, we invite you to join blithequark's team of talented customer support representatives as a Bilingual Customer Support Representative – Phone Support for Top-Tier Clients.

About blithequark

blithequark is a global leader in managed digital engagement services, partnering with top-tier brands and clients across the globe. Our team of experienced professionals, known as Mods, provide exceptional customer support, moderation, community management, and social media engagement services to some of the world's coolest brands, including the NFL, Vimeo, and Topps. With a presence in 70+ countries and availability in 50+ languages, blithequark is the go-to partner for companies seeking to connect with their customers in a meaningful way.

Job Summary

As a Bilingual Customer Support Representative – Phone Support for Top-Tier Clients, you will be responsible for providing exceptional customer support to clients across the globe. You will work from home, enjoying flexible scheduling and the opportunity to work on a variety of projects with top-tier clients. If you have a passion for delivering exceptional customer service, a strong background in customer support, and a flair for languages, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide exceptional customer support to clients across the globe via phone

• Respond to customer inquiries, resolve concerns, and provide solutions in a timely and professional manner
• Utilize strong communication and interpersonal skills to build rapport with customers and provide a positive experience
• Work collaboratively with internal teams to resolve complex customer issues and provide a seamless experience
• Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time
• Participate in ongoing training and development to stay up-to-date on client products and services
• Maintain a quiet and distraction-free workspace to ensure excellent call quality

Requirements

* 1+ year of customer support experience in a call center or similar environment

• Bilingual in English and Spanish (professional proficiency)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Strong computer skills, including proficiency in Microsoft Office and Google Suite
• Reliable high-speed internet connection and a dedicated laptop or desktop computer with Windows 10 or above
• Quality headset and a quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

Preferred Qualifications

* Previous phone experience in a customer support role

• Experience working with top-tier clients or in a similar environment
• Knowledge of customer relationship management (CRM) software and other customer support tools
• Certification in customer service or a related field

What We Offer

* Flexible self-scheduling and the opportunity to work from home

• Access to 'Hot Gigs' postings exclusive to the blithequark network
• Competitive hourly rate (discussed during the interview process)
• Paid orientation and ongoing training and development opportunities
• The potential to work with some of the coolest clients around the world, including the NFL, Vimeo, and Topps
• A dynamic and supportive work environment with opportunities for growth and development

Work Environment and Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer support and is dedicated to making a difference in the lives of our clients and their customers. If you share our values and are passionate about customer support, we encourage you to apply for this exciting opportunity.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive hiring process and are proud to be an employer of choice for individuals from all backgrounds.

How to Apply

If you are a motivated and customer-focused individual with a passion for languages and a flair for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Job! Apply for this job