Experienced Customer Relations Advisor | Remote Position
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's dynamic team as a Customer Relations Advisor. As a key member of our customer service team, you will play a vital role in shaping the blithequark experience for our residents and prospects across the country.
About blithequark
blithequark is a leading provider of innovative living solutions, dedicated to delivering exceptional experiences for our residents and communities. With a strong commitment to customer satisfaction, we strive to create a culture of excellence that inspires our team members to make a meaningful impact every day.
Job Summary
As a Customer Relations Advisor, you will be responsible for providing top-notch customer service to our residents and prospects, responding to their inquiries, and resolving any issues that may arise. You will be the face of blithequark, embodying our values of empathy, creativity, and problem-solving. Your exceptional communication skills, combined with your ability to think outside the box, will enable you to create lasting connections and memorable experiences for our customers.
Key Responsibilities
* Assist potential residents with detailed leasing information for blithequark communities nationwide, including creating quotes and scheduling leasing appointments
- Showcase the value of community features as they relate to customers' needs
- Assist current residents with requests for maintenance, courtesy officers, and other community-related questions and issues
- Accurately capture resident and prospect information for communication and record-keeping
- Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer-focused attitude at all times
- Escalate issues through the appropriate channels when necessary
- Use problem-solving skills and best judgment to handle unpredictable situations as they arise
- Consistently meet all performance standards, including schedule adherence, average handling time, and call quality
- Take an active role in ensuring department goals and objectives are being met or exceeded
- Assist in other projects and activities as needed
Requirements
* Bachelor's degree preferred
- Experience in a customer-related field required, experience in the multi-family industry or a contact center environment preferred
- Must have a customer-focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction
- Ability to multi-task, take initiative, and work effectively in a fast-paced environment
- Excellent documentation and written and verbal communication skills
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Flexibility to work various shifts, including nights, weekends, holidays, and overtime as required
- In the event of an emergency situation, you may be required to work remotely and should have internet access
- Bilingual (English/Spanish) a plus
- Ability to sit for extended periods of time
Work Environment and Culture
As a remote Customer Relations Advisor, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. blithequark is committed to creating a culture of inclusivity, diversity, and employee well-being. Our team members enjoy a range of benefits, including:
- Comprehensive training and development programs
- Opportunities for career growth and advancement
- Collaborative and supportive team environment
- Flexible work arrangements and remote work options
- Recognition and rewards for outstanding performance
Compensation and Benefits
* Competitive hourly rate of $20 to $29 per hour
- Eligibility for discretionary annual bonus based on individual and company performance
- Comprehensive benefits package, including paid time off, medical/dental/vision insurance, 401(k), and employee share purchase plan
- Opportunities for career growth and advancement
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Now!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job