Experienced Remote Facilities Engineer – Data Center Operations and Management at American Express

Introduction to American Express

At American Express, we're dedicated to making a tangible difference in the lives of our customers and employees. As a global and diverse community of associates, we work tirelessly to support our customers, our communities, and each other. Our company values of integrity, customer commitment, and excellence are at the heart of everything we do. We're seeking a highly skilled and experienced Remote Facilities Engineer to join our team, working from the comfort of your own home. This is an exceptional opportunity to be part of a dynamic team that's shaping the future of data center operations and management.

About the Role

As a Remote Facilities Engineer at American Express, you will play a critical role in the design, implementation, and maintenance of our data center infrastructure. You will be responsible for ensuring the smooth operation of our facilities, including the management of building management systems, EPMS and BCMS applications, PLC controls, and network equipment. Your expertise will be essential in troubleshooting, performance testing, and system configuration, as well as long-term planning for all facility infrastructure and systems.

Key Responsibilities

• Implementation and deployment of surveillance and advanced forensic analysis, troubleshooting, performance testing, system configuration, and long-term planning for all facility infrastructure and systems
• Support, maintenance, and improvement of building management systems, EPMS and BCMS applications, PLC controls, building automation and control, network equipment, fire alarm, power supply systems, lighting control, and computer room ventilation equipment
• Monitoring and onboarding of third-party vendors, including support for calibration programs for critical data center tools and inventory/asset management systems
• Development, maintenance, and improvement of detailed installation procedures and preventative maintenance, operational training programs, and assessment criteria
• Investigation of failure trends and factors, including root cause analysis, risk assessments, and remediation plans
• Use of sophisticated data collection, monitoring, and logging equipment for data analysis, making timely and effective decisions, and presenting conclusions and suggestions to management
• Installation, termination, and routing of equipment and wiring, working near hazardous electrical voltages and without interfering with adjacent business-critical systems
• Providing 24/7 emergency response support on a rotating basis, as needed or required
• Ensuring active management involvement and commitment in coordinating, assigning tasks, and/or prioritizing/requesting on-site support
• Proactively informing DCI management of data center availability and assisting managers in the design, implementation, and monitoring of compliance with policies, standards, and procedures
• Managing internal resources and suppliers by filling and monitoring workflow queues, and training and/or mentoring technicians and colleagues in relevant skills to support succession planning and skills development

Essential Qualifications

To be successful in this role, you will need to have a strong educational foundation, combined with relevant experience in data center operations and management. The minimum qualifications for this role include:

• High School or AAS degree in a relevant field, such as electrical engineering, mechanical engineering, or a related discipline
• At least 1+ year of experience with the following systems: generator sets, parallel switchgear, centrifugal chillers, chillers, mechanical and hydraulic HVAC systems, UPS and battery systems, and complex electrical distribution systems

Preferred Qualifications

While the minimum qualifications will get you started, we're looking for candidates who can bring more to the table. If you have any of the following preferred qualifications, you'll be an even stronger candidate:

• A degree in a relevant field, such as electrical engineering, mechanical engineering, or a related discipline
• Multiple years of experience in data center operations and management, including experience with building management systems, EPMS and BCMS applications, PLC controls, and network equipment
• Experience with data analysis, including the use of sophisticated data collection, monitoring, and logging equipment
• Strong problem-solving skills, including the ability to investigate failure trends and factors, and develop remediation plans
• Excellent communication and interpersonal skills, including the ability to present conclusions and suggestions to management, and train and/or mentor technicians and colleagues

Skills and Competencies

To be successful in this role, you will need to have a strong set of skills and competencies, including:

• Strong technical skills, including experience with data center infrastructure, building management systems, and network equipment
• Excellent problem-solving skills, including the ability to investigate failure trends and factors, and develop remediation plans
• Strong communication and interpersonal skills, including the ability to present conclusions and suggestions to management, and train and/or mentor technicians and colleagues
• Ability to work independently, as well as part of a team, including the ability to provide 24/7 emergency response support on a rotating basis
• Strong analytical skills, including the ability to use sophisticated data collection, monitoring, and logging equipment for data analysis

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping our employees grow and develop in their careers. As a Remote Facilities Engineer, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development opportunities, including training and education programs, to help you build your skills and knowledge
• Career advancement opportunities, including the ability to move into leadership roles or specialize in a particular area of data center operations and management
• Access to a range of tools and resources, including sophisticated data collection, monitoring, and logging equipment, to help you perform your job to the best of your ability
• A collaborative and supportive work environment, including the ability to work with a team of experienced professionals who are passionate about data center operations and management

Work Environment and Company Culture

At American Express, we're proud of our company culture, which is built on a foundation of integrity, customer commitment, and excellence. As a Remote Facilities Engineer, you will be working from the comfort of your own home, but you will still be part of a dynamic and supportive team. Our work environment is characterized by:

• A collaborative and supportive team environment, including the ability to work with a team of experienced professionals who are passionate about data center operations and management
• A commitment to diversity and inclusion, including a range of programs and initiatives to support the development of underrepresented groups
• A focus on employee well-being, including a range of programs and initiatives to support the physical and mental health of our employees
• A commitment to giving back to the community, including a range of volunteer programs and charitable initiatives

Compensation, Perks, and Benefits

At American Express, we offer a competitive compensation package, including a range of perks and benefits, such as:

• A competitive salary, including bonuses and incentives for high performance
• A range of benefits, including health insurance, retirement savings, and paid time off
• Access to a range of tools and resources, including sophisticated data collection, monitoring, and logging equipment, to help you perform your job to the best of your ability
• A collaborative and supportive work environment, including the ability to work with a team of experienced professionals who are passionate about data center operations and management

Conclusion

If you're a highly skilled and experienced facilities engineer, looking for a new challenge and a chance to work with a dynamic and supportive team, then we want to hear from you. As a Remote Facilities Engineer at American Express, you will have the opportunity to work on a range of exciting projects, develop your skills and knowledge, and advance your career. So why not apply today and take the first step towards an exciting new career with American Express?

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!