Automotive (Mechanical Breakdown & Repair) Claims Adjuster WFH 10:30AM - 7:00PM EST Bi-Lingual Pref

Job description

• * ATTENTION ALL MECHANICS, TECHS, SERVICE MNGRS & SERVICE ADVISORS **

Are you:

• Self-Motivated?
• Results Driven?
• Ready to stop turning wrenches 8+ hours a day, 6 days a week?
• Looking to improve your work/life balance while still enjoying a Full-time, Mon-Friday, 40-hour work week 10:30 AM - 7:00 PM ET?
• Searching for an opportunity to take your years of automotive repair and/or service writing experience & use it in a new and exciting way?

WE are PREFERRED for a reason. Who WE are: WE are passionate about Driving the Health and Wealth of our dealer partners while Elevating the Ownership Experience of our drivers through our shared values, WE: CARE First | Are DYNAMIC | Act with INTEGRITY | Are DRIVEN With our people-first culture, we believe in creating an environment where employees look forward to work each day. We are committed to helping each employee develop their own career dream & with cross-team development opportunities, our employees are able to pursue any position of interest. WE are PWI, WE are Preferred Warranties, Inc! What WE do: Available in all 50 states, PWI is expanding our footprint and product offerings to independent automotive dealers. We are a tier 1 provider of extended protection plans for preowned vehicles, with a focus on protecting dealer partner’s brand by covering their client’s mechanical issues post purchase. What WE are looking for: Top-notch, talented team members who CARE First & Act with INTEGRITY. People that live for a challenge, a stretch goal, for success - folks that are DYNAMIC & DRIVEN. At PWI, we offer an inclusive work environment while empowering all to attaint new heights. Your impact: As a Claims Adjuster, you will: · Start, manage, and complete claims from initial complaint to final resolution in a timely manner. · Collaborate with team members in a positive manner to quickly and effectively adjudicate claims. · Have a complex working knowledge of all PWI products including policies, procedures, and contractual terms · Effectively master all related software applications to determine claim coverage, repair costs and/or reasons for denial. Examples of these applications include PWI internal applications, third party parts, and All Data & Mitchell labor guides. · Research mechanical repair processes and labor rates to ensure that PWI is aligned with industry standards and contractual obligations. · Nurture relationships with our dealer partners, repair centers, part suppliers, and other vendors. · Handle escalated calls from repair centers, shops and customers in a professional and friendly manner that results in a positive outcome while rarely needing assistance from management. You have: · Experience in the automotive service industry including previous mechanic/technician and/or service advising/writing experience · Strong understanding of automotive repair shop procedures and practices · Ability to communicate in Spanish fluently (preferred) · Exceptional customer service principles & practices with strong problem-solving, negotiation, time management & communication skills · Ability to multi-task and work effectively as part of a team · Positive attitude with a passion for growth & a zest for learning · ASE Certification(s) in one or more areas (preferred) · Experience processing/adjudicating automotive mechanical (VSC) claims (preferred) In addition, you will: · Need to have reliable & fast (the faster the better) internet with a distraction free work environment. Minimum internet connection speeds of 150 mbps download & 15 mbps upload are required. · Be comfortable sitting for extended periods & working on the phone for most of your shift · Be well versed using a computer and navigating multiple programs (including but not limited to Microsoft Office programs such as Outlook, Word, Excel, Teams, etc.) · Be personable & pleasant to engage with callers throughout the country as well as your fellow coworkers Environmental requirements & addition information: This position is not offered to anyone residing outside of the United States or in California, Oregon, Washington, Alaska, or Hawaii. Position requires sitting for extended periods in an office type environment (in your own home) with some walking and standing. Frequent & constant use of telephone (softphone with a headset) and company supplied computer & related equipment. This position is considered an entry level Claims ADJ position at $21.15 per hour. Additional salary compensation considerations available for Spanish (FLUENT) candidates &/or candidates with direct & relevant previous mechanical claim adjudication experience with a VSC provider - this additional consideration would be added to the hourly rate. For 2025, this position has up to 4 weeks of paid time off available (hire date determines exact PTO bank for the calendar year) not including 5 additional days our office will be closed for observed holidays (Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day observed Monday 12/26). Hiring is contingent upon successful completion of our background and drug screening process. PWI is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. Job Type: Full-time Salary: $44,000.00 per year Job Type: Full-time Pay: $44,000.00 per year Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Experience:

• Auto estimating: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

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