Experienced Full Stack Customer Service Representative – Hybrid Sales and Support

Are you a customer-centric individual with a passion for delivering exceptional service and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join the blithequark team as an Experienced Full Stack Customer Service Representative – Hybrid Sales and Support. As a key member of our team, you will be the voice of blithequark, providing personalized solutions to prospective and existing customers, driving satisfaction and loyalty, and meeting monthly sales goals.

About blithequark

At blithequark, we are pioneers of making connections and have been ever since our inception. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world. Our commitment to innovation, customer satisfaction, and employee growth has made us a leader in the industry.

Job Summary

As an Experienced Full Stack Customer Service Representative – Hybrid Sales and Support, you will be responsible for providing exceptional customer service, driving sales growth, and delivering personalized solutions to prospective and existing customers. You will work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. You will use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records.

Key Responsibilities

* Provide exceptional customer service, resolving customer complaints and concerns in a timely and professional manner

• Drive sales growth by identifying upsell opportunities and making recommendations to customers
• Deliver personalized solutions to prospective and existing customers, meeting monthly sales goals and delivering an outstanding customer experience
• Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Identify and address customer-impacting issues, performing basic troubleshooting and/or engaging Tier 3 support as needed
• Collaborate with cross-functional teams to resolve complex customer issues and improve customer satisfaction
• Participate in ongoing training and development to stay up-to-date on the latest products, services, and promotions

Essential Qualifications

* 2+ years of experience in a customer-facing role, preferably in a call center or sales environment

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues
• Ability to work in a fast-paced, dynamic environment, handling a high volume of customer interactions
• Proficiency in multiple tools and systems, including CRM software and customer service platforms
• Strong sales and negotiation skills, with the ability to meet or exceed sales goals
• Ability to work a set schedule, including breaks, lunches, and scheduled open time

Preferred Qualifications

* Experience in a hybrid sales and support role, with a focus on driving sales growth and delivering exceptional customer service

• Knowledge of the telecommunications industry and its products and services
• Experience working with CRM software and customer service platforms
• Strong technical skills, with the ability to troubleshoot and resolve technical issues
• Ability to work in a remote environment, with a dedicated workspace and reliable internet connection

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in multiple tools and systems
• Strong sales and negotiation skills
• Ability to work a set schedule
• Strong technical skills
• Ability to work in a remote environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Experienced Full Stack Customer Service Representative – Hybrid Sales and Support, you will have the opportunity to:

• Participate in ongoing training and development to stay up-to-date on the latest products, services, and promotions
• Collaborate with cross-functional teams to resolve complex customer issues and improve customer satisfaction
• Develop strong technical skills, with the ability to troubleshoot and resolve technical issues
• Work in a dynamic environment, with opportunities for growth and advancement
• Participate in employee wellness programs and benefits, including medical, dental, and vision coverage, 401(k) plan, and paid time off

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and inclusive work environment. As an Experienced Full Stack Customer Service Representative – Hybrid Sales and Support, you will:

• Work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer service and driving sales growth
• Collaborate with cross-functional teams to resolve complex customer issues and improve customer satisfaction
• Participate in ongoing training and development to stay up-to-date on the latest products, services, and promotions
• Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and paid time off
• Participate in employee wellness programs and benefits, including employee assistance programs and employee discounts

Compensation, Perks, and Benefits

As an Experienced Full Stack Customer Service Representative – Hybrid Sales and Support, you will receive:

• A competitive salary, with a range of $600.00 - $696.50 weekly
• Up to $36,000 in commissions yearly, if all sales goals are met
• Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and paid time off
• Participation in employee wellness programs and benefits, including employee assistance programs and employee discounts
• Opportunities for growth and advancement, with a focus on developing strong technical skills and delivering exceptional customer service

How to Apply

If you are a customer-centric individual with a passion for delivering exceptional service and driving sales growth, we invite you to apply for the Experienced Full Stack Customer Service Representative – Hybrid Sales and Support role at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job