Director - Sales and Account Management for Media and Telecommunications Clients - Remote Opportunity

Transforming Customer Experience with Concentrix

At Concentrix, we're passionate about partnering with the world's most customer-obsessed companies to deliver exceptional customer experiences that drive business success. We're now seeking an experienced Director - Sales and Account Management to join our team on a remote basis. As a key member of our sales leadership team, you'll play a pivotal role in driving growth, revenue, and customer satisfaction for our core Media and Telecommunications clients.

About the Role

This exciting opportunity requires a seasoned executive with a strong background in sales and account management, preferably in the BPO (Business Process Outsourcing) industry. As Director - Sales and Account Management, you'll be responsible for overseeing a select number of fast-growing core Media and Telecommunications clients, understanding the digital transformation landscape, and creating and maintaining strong relationships with business decision-makers.

Key Responsibilities

• Develop and maintain a deep understanding of the digital transformation landscape and its impact on our clients' businesses
• Foster strong relationships with C-level executives and business decision-makers to drive growth and revenue
• Collaborate with the account team to formulate and maintain the Account Growth Plan, ensuring alignment with client needs and business objectives
• Own the P&L and financials for assigned clients, driving business growth and profitability
• Achieve business KPIs, including growth percentage, revenue, gross margin, utilization, and customer satisfaction
• Negotiate effective commercial terms and agreements that drive business success
• Develop and lead digital transformation conversations across a broad spectrum of C-level executives and buyers

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 10 years' experience in a strategic consulting or software development services company, preferably in the BPO industry
• A strong background in the Media and/or Telecommunications industry, with a deep understanding of the client/industry space
• Financial and business acumen to build compelling account-growth plans that drive business success
• A consultative business development mentality and approach, with demonstrable expertise in driving business activity
• Exceptional presentation and communication skills, with the ability to negotiate effective commercial terms and agreements
• Good team-building and customer service skills that drive satisfaction and loyalty

Preferred Qualifications

While not essential, the following qualifications would be advantageous:

• A Bachelor's degree in a STEM discipline (Science, Technology, Engineering, and Mathematics)
• Previous experience achieving revenue targets and strategic growth in a sales leadership role

Skills and Competencies

To excel in this role, you'll need:

• Strong sales and account management skills, with a proven track record of driving growth and revenue
• Excellent communication and interpersonal skills, with the ability to build strong relationships with C-level executives and business decision-makers
• Strategic thinking and problem-solving skills, with the ability to develop and lead digital transformation conversations
• Financial and business acumen, with the ability to build compelling account-growth plans and own P&L and financials
• A customer-centric approach, with a focus on driving customer satisfaction and loyalty

Career Growth Opportunities and Learning Benefits

At Concentrix, we're committed to helping our employees grow and develop in their careers. As Director - Sales and Account Management, you'll have access to:

• Professional development opportunities, including training and certification programs
• Career advancement opportunities, with a clear path for progression to senior leadership roles
• A collaborative and dynamic work environment that encourages innovation and creativity

Work Environment and Company Culture

We're a remote-friendly organization that values flexibility and work-life balance. As a remote employee, you'll enjoy:

• The flexibility to work from anywhere, at any time, as long as you're connected to our global team
• A culture that prioritizes employee well-being, with access to comprehensive employee assistance programs
• A collaborative and dynamic work environment that encourages innovation and creativity

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package that includes:

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays
• Paid learning days to support your professional development

Join Our Team

If you're a seasoned sales leader with a passion for driving growth and revenue, we want to hear from you. As Director - Sales and Account Management, you'll play a critical role in shaping our sales strategy and driving business success. Apply now to join our team and start your journey to success!