Client Success Manager and Salesforce Consultant

• Focus on personal and career development.
• Competitive salary, benefits, and other forms of compensation.
• Fresh approaches to using familiar skill sets and areas of expertise.
• Caring, capable leaders.
• Thriving culture powered by hybrid and remote team members.
• Our vision: Provide powerful solutions that help our non-profit clients improve the world.
• Our core values: Initiative, Collaboration, Reliability and Stewardship.

• Salesforce Administration - Manage and optimize Salesforce configurations, workflows, and integrations, with an openness to continually enhance expertise in Salesforce and related technologies.
• Data Architecture - Design and maintain robust data models, ensuring accuracy, scalability, and alignment with business objectives, while developing deeper proficiency in data strategies and tools.
• Business Analysis - Collaborate with stakeholders to gather requirements, analyze processes, and deliver actionable insights, fostering a mindset of continuous improvement and innovation.
• Project Management - Lead cross-functional projects, ensuring timely delivery of initiatives that align with client success and company goals, while honing project management best practices.
• Strategic Leadership - Act as a trusted advisor to clients and internal teams, providing strategic guidance to align technology and data solutions with our client’s missions, while cultivating strategic thinking and leadership capabilities.

• Earned a bachelor’s degree in business, information systems, or related field.
• Project management experience preferred. Ideally working with Mid-market accounts.
• Have a minimum 2-3+ years of Salesforce experience configuring the platform utilizing best practices. (Salesforce certification preferred but not required). With experience with Non-profit cloud, NPSP, and/or platform app builder.
• Can command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point.
• Are well-organized, with high attention to detail and the ability to prioritize and time manage the successful execution.

• 20 days of PTO + 12 paid holidays
• Medical, Dental, Vision Insurance
• Pet Insurance Discount
• 401(K) Retirement Plan with company contribution
• Collaborative, high-energy work environment
• Hybrid/Remote first workplace

Originally posted on Himalayas