Experienced Full-Time OnBoard Services Customer Service Representative - Delivering Exceptional Catering Experiences at Delta Air Lines in New Jersey, $26/Hour

Join the Delta Air Lines Team: Delivering World-Class Catering Experiences

Delta Air Lines, a leading global airline, is seeking an experienced and customer-focused OnBoard Services Customer Service Representative to join our team in New Jersey. As a key member of our OnBoard Services team, you will play a critical role in delivering exceptional catering experiences to our passengers. If you have a passion for customer service, a keen eye for detail, and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About Delta Air Lines

At Delta Air Lines, we are committed to living our values of Integrity, Honesty, Respect, Perseverance, and Employee Authority. Our culture is built on a shared devotion to these values, and we strive to deliver exceptional experiences to our customers and employees alike. As a member of our team, you will have access to a range of benefits, including competitive compensation, comprehensive training programs, and opportunities for career growth and development.

Key Responsibilities

• Execute a positive handoff with flight crews and lead cookroom reviews during catering provisioning to mitigate missing item concerns/events
• Support restock of "hold items" from a terminal access vantage to decrease conditions on truck dispatches
• Act as an item and mileage Subject Matter Expert (SME) for ATL catering details with Uncertainties and OBS
• Track, trend, and provide designated "shock and pleasure" for MI-19 patterns, objections, and flight groups
• Support and participate in "Catering Determination Rush" at Uncertainties Parlors for item, detail, and change management "correspondence and criticism"
• Effectively participate in Online Entertainment/SkyHub postings and promotions for ATL OBS Brand Building and Mindfulness
• Perform quality control functions before delivery installed

Essential Qualifications

• Bachelor's degree
• Valid driver's license
• Ability to obtain and hold an airport identification with a customs seal
• Pass a thorough post-offer pre-employment background investigation, including fingerprinting and a criminal history record check
• Pass a post-offer pre-employment drug test
• Excellent oral and verbal communication skills
• Ability to work a fixed or rotating schedule, including evenings, nights, weekends, and holidays
• Ability to lift and ship items weighing up to 40 pounds

Preferred Qualifications

• Quality Confirmation experience
• Strong computer skills, including familiarity with e-door lattice frameworks and Delta's catering-related technology systems
• Excellent written and verbal communication skills, organizational skills, team direction, and leadership abilities

What We Offer

At Delta Air Lines, we offer a range of benefits and perks to support your career and personal growth. These include:

• Competitive compensation, including a salary of $26/hour
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Paid time off, including vacation, holidays, and sick leave
• Opportunities for career growth and development
• Access to employee discounts on flights, hotels, and car rentals
• Employee assistance program offering support for mental health and well-being

Our Culture and Work Environment

At Delta Air Lines, we pride ourselves on a culture of respect, integrity, and teamwork. Our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and challenging. As a member of our team, you will have the opportunity to work with a diverse group of professionals who share a passion for delivering exceptional customer experiences.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

Conclusion

As an OnBoard Services Customer Service Representative at Delta Air Lines, you will have the opportunity to deliver exceptional catering experiences to our passengers while working in a fast-paced and dynamic environment. With a range of benefits, opportunities for career growth and development, and a culture of respect and teamwork, we believe that this role is an excellent fit for motivated and customer-focused individuals. We look forward to receiving your application and discussing this opportunity further.