Shopify-Focused Ecommerce Project Manager

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Our client is retention marketing agency specializing in helping direct-to-consumer (D2C) e-commerce brands maximize customer lifetime value through data-driven retention strategies.

We are seeking a highly organized and analytically-minded Project Manager to join our team and oversee retention marketing campaigns across 5+ D2C e-commerce clients simultaneously. This role requires exceptional organizational skills, a data-driven approach to project management, and the ability to extract actionable insights from e-commerce platforms. The ideal candidate will thrive in a fast-paced agency environment while maintaining meticulous attention to detail across multiple client accounts.

Multi-Client Project Management

• Manage retention marketing projects across 5+ D2C e-commerce brands simultaneously
• Coordinate campaign timelines, deliverables, and client communications across multiple accounts
• Ensure all client projects stay on track, on budget, and meet established KPIs
• Serve as the primary point of contact between internal teams and clients for project-related
• matters
• Facilitate cross-functional collaboration between strategy, creative, and execution teams

Data Analysis & Client Reporting

• Extract and analyze performance data from Shopify for each client to measure retention campaign
• effectiveness
• Create comprehensive client reports showing campaign performance, customer behavior insights,
• and ROI metrics
• Manipulate and synthesize data from multiple sources to provide high-level strategic analysis
• Identify trends, opportunities, and optimization recommendations based on data analysis
• Present findings and recommendations to clients in clear, actionable formats

Campaign Coordination & Execution

• Oversee the execution of email marketing campaigns through Klaviyo and other ESP platforms
• Coordinate customer segmentation strategies and personalization initiatives
• Manage campaign calendars and ensure timely delivery of all retention marketing activities
• Monitor campaign performance and proactively identify areas for optimization
• Ensure brand consistency and compliance across all client touchpoints

Documentation & Process Management

• Maintain detailed project documentation and client records using Notion
• Create and update standard operating procedures for client onboarding and campaign
• management
• Use Asana and Base Camp to organize tasks, deadlines, and team collaboration across all client
• accounts
• Develop and maintain project templates and workflows to ensure consistency and efficiency
• Document best practices and learnings to improve agency operations

Requirements

Technical Skills

• Shopify expertise: Proven ability to navigate Shopify admin, extract data, create reports, and
• analyze e-commerce metrics
• Data manipulation: Strong analytical skills with ability to work with large datasets and create
• meaningful insights
• Project management platforms: Hands-on experience with both Asana and Base Camp for
• managing multiple concurrent projects
• Documentation tools: Proficiency with Notion for creating organized, accessible project
• documentation
• Email marketing platforms: Experience with Klaviyo preferred; familiarity with other ESP
• platforms valuable

Professional Experience

• 3+ years of project management experience, preferably in digital marketing or e-commerce
• Background in data analysis with demonstrated ability to extract insights from performance
• metrics
• Experience managing multiple clients or projects simultaneously in an agency or similar
• environment
• Proven track record of working with D2C e-commerce brands and understanding their unique
• challenges
• Experience with retention marketing, email marketing, or customer lifecycle management preferred

Benefits

• Competitive Salary in USD
• Remote Working for US Company
• Exposure to new technology & trend
• Global Exposure
• Flexible Working Hours
• Experience being part of a global team from different continents

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